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Support technique 24/7 technical support

support@raq-canada.com

1 877 441-7541

TERMS

Payment Terms:

Here is some important information about payment terms and conditions of use.

General Information:

The number of non-exclusive licenses mentioned on your invoice will be granted to you once the total amount has been paid to RAQ. The use of these licenses is conditional on the acceptance of the terms of use specific to the software purchased or subscribed to. The purchase or use of non-proprietary licenses and related services includes and implies the use of the product as sold.

RAQ reserves the right to make changes to these products and services without notice. She accepts the suggestions, which will be evaluated by our team, but does not undertake to make them. You can install a Ushow software license on a single computer for access and use, or on a single server for concurrent access (Multi-user) and network use by multiple workstations, as long as the number of extensions at any one time given does not exceed the number of licenses for which you pay. Payment terms: The following terms and conditions apply depending on the type of product or service involved.

 

Purchase:

Applies to the purchase of Novodle (primary and secondary) licenses and services such as, but not limited to, the service plan, training and data entry, and the pay-per-view purchase of others additional services.

 

Amount is payable net before 30 days. Possibility to pay in installments for a fee. Thus, the first installment includes all taxes and is payable within 30 days while subsequent installments are payable on the basis of one (1) installment every 30 days. For 3 payments, the fees are 2% of the total before taxes of the invoice whereas for 6 payments, the costs are 7% on the same amount.

 

Subscription

Concerns the monthly or annual subscription to Ushow. The amount is payable net on the day of the initial subscription, and again on the renewal date of the invoice. Customers with automatic renewal are automatically renewed at the expiry date of their service unless a contrary notice from them 10 days before the expiry date of their subscription.

Late penalties

Late fees are 2% per month after 30 days accumulated on outstanding balances up to 24% per year. RAQ reserves the right to deactivate any license or to cease all service in case of default.

 

Payment methods:
Specific terms and conditions apply depending on the payment method chosen.

 

Credit cards:
Be sure to contact RAQ if your credit information changes to avoid any interruption of service. If you wish to stop the automatic renewal of your subscription, please notify RAQ before the renewal date, otherwise a 3% fee will be deducted from the eligible refund amount. The provider appearing on your credit card statement will be Réseau Affichage Québec inc.

 

Checks:

These should be addressed to Réseau Affichage Québec inc. and include your customer file number for identification purposes. A fee of $ 2.50 per check will be charged to Ushow monthly service subscribers who, like other monthly service subscribers, must ensure that payment is paid in full no later than the day of renewal.

 

Refund:

No return or refund on activated software purchases is possible. The RAQ service plan is not refundable. No refunds on monthly subscriptions started. If you are not satisfied with our software for any reason, simply visit the "Your Account" page to cancel your subscription and call us for a pro rata refund of the unused portion of your paid subscription, if It's more than a month.